Week after week you drop your clothes off to be cleaned. After we process your order, how can we tell your navy blue wool pants from the many other navy blue wool pants we receive?
That’s easy. Before a garment goes through our drycleaning operation we give it a barcode that we scan into our custom back end tracking system. Think of it as a serial number for your garment. This way we can identify its owner and keep track of it throughout the entire process. The barcodes are specially manufactured so the ink and dye will not wash out during cleaning.
Because not all fabrics can be processed the same way, tagging garments allows us to separate the items from a customer’s order and process them together with pieces from orders belonging to different customers. Thus, it is important that each order has a distinctive identification tag so we know which pieces belong together.
Once the clothes have been separated into similar groups, we weigh enough similar garments to make up a load and put them into the cleaning machine. At the end of the cleaning cycle, the clothes are taken to the finishing department to be pressed.
Employees in the finishing department restore your clothing to its original appearance on pressing machines designed to handle the great variety of fabric types and garment designs.
After pressing, the clothing goes to our custom auto assembly system that is specifically designed to automatically assemble your garments together. Our employees collect all the items in your order and put it together in one package in this area. When the pressed items come into the assembly area, employees reunite your garments. When the number of items assembled equals the number of items on the invoice, the order is complete.
Then comes packaging. We take the completed order, attach the invoice to the order, and place it on a conveyor that slowly moves it to our automated bagging machine. The auto bagging machines measures the length of your order and automatically covers your order with a protective poly bag. The completed order is then filed onto a conveyor or racking system to await pickup.
Using this system, we combine clothing from different customers and put them back in order without losing any of your clothes!
Contrary to popular belief, dry cleaning does not mean your clothing tumbles around in a dry basket of air. Clothes are deep cleaned in a safe liquid eco friendly solution, then solution is extracted out, and then your clothes are steam pressed. Dry Cleaning is a full submersion process except that there is no water in the process. During the cleaning process your clothes are wet from our cleaning solution. Dry Cleaning is a great way to safely clean garments and remove stains such as oil and grease. It is great method for cleaning your specialty items or everyday wardrobe.
We provide Always Next Day Service and NEVER have any cutoff times to receive your clothes the next day. As long we receive your garments before we close it will always be ready the next day after 4:00pm.
Yes and no. Although we’re the experts and have a good idea on how each item should be cleaned, there is no certainty without the care label. The Federal Trade Commission laws require clothing care labels to state exactly how the garment needs to be cleaned. Dry cleaners must assume that the garment as well as any extra decorations or attachments such as beads or sequins on the garment can be cleaned according to care label. If there is no care label and our cleaning experts feel it might be risky to process the garment then we might kindly ask your permission with a sign off to clean the garment.
You’re probably right. However, there are many types of stains that are not visible prior to cleaning that can be activated during the dry clean process and can leave your garment with an easily noticeable stain. These are called “invisible stains.” Invisible stains are the most frequent problem we face at the dry cleaners. These stains are caused by a reaction between the heat of our drying/pressing process and a sugarbased or oilbased stain and can be pronounced depending on whether it is a protein based or cellulose based fiber. Sugar based stains can caramelize from the heat (causing a difficult to remove brown stain) of the process and oilbased stains can oxidize; if either happens a “new” stain that wasn’t visible prior to cleaning appears. Remember to always let a Service Representative know if you spilled anything on your clothing so we may give it proper attention prior to cleaning.
- Common sugarbased stains: Coffee, sodas, tea, beer, milk, fruits, etc.
- Common oilbased stains: Hair Spray, cosmetics, lotions, etc.
Once stains either caramelize or oxidize, it is extremely difficult and sometimes impossible to reverse the effect. However, if you spot this on one of your items, we will try our best to remove it on a redo attempt.
Beads are typically held on by thread and over time those threads may come loose (just like they could in your washer at home). Sequins are typically fastened by an adhesive, or glue, which can weaken over time or even the first time sent through cleaning.
The Federal Trade Commission laws require clothing care labels to state how the garment needs to be cleaned. Any extra decorations or attachments such as beads or sequins must fall under the care label cleaning guidelines as well. However, there are often times when these addons are not able to withstand the dry cleaning process. There is also always a risk of the fastening adhesive or color of the sequins/beads transferring on surrounding areas of the garment. This is due to poor garment construction or adding the beads and sequins after the garment has been tested to proper cleaning methods, and unfortunately, there is no way of being able to determine this outcome prior to cleaning. In order to process items with either which our cleaning experts might deem risky, we might kindly ask for your permission with a sign off due to the possibility of them coming off or not handling the heat of the process.
Remember: Requiring customer consent is not meant to scare you. We do literally many thousands of items a day and most of the time there is never a problem. However, with any item there is always a risk of the unknown once an item is placed through cleaning process.
Dye transfer typically happens when the lighter color fabric shows transfer from the darker dye. The most common occurrence is with black and white garments (Salt and Pepper Transfer). If the darker dyes happen to be soluble in dry cleaning solvent, the dye will transfer onto the lighter fabric. There is no way for a dry cleaner to predict this happening because the dye transfer doesn’t occur until it is already in the dry clean machine. This problem is due to a manufacturer’s defect during production because the textile manufacturer is responsible for making sure the dyes used are colorfast (having color that is resistant to fading or running). If this happens to your garment, we will do our absolute best to reverse the effect, but there is no guarantee of restoring the original look.
This is usually a result of something called fusible separation. After cleaning and pressing a garment, separation between the shell fabric (outer layer of clothing) and the interfacing (adhesive) used to hold it in place can become separated due to improper fusing (construction) or small amounts of shrinkage. This is most commonly seen with suit jackets. Manufacturers are responsible for ensuring that the shell fabric is properly fused. If you see this on your jacket or any other garment, bring it back along with the original invoice, and we’ll do our best to make it look great again!
No. There are often times we come across marks on garments that look similar to burns, but are not actually burns. In commercial laundry a degreaser is deposited into the machine during the washing cycle. If this solution is not fully rinsed out during extraction, it can leave a brown ring that looks similar to a burn. Recleaning this item will remove the stain.
With dry cleaning, nothing in our cleaning facility and process is capable of burning or scorching a garment because only steam press units and steam irons are used. Our steam hand irons are completely different than an “athome” iron and have a protective coating that enables them to glide smoothly over even the most delicate of fabrics. In fact, our steam presses even have padded covers that make them safe enough for the bare hand!
When you’re washing an item at home in the washer there is always a possibility that a thread may come loose over time and unravel. This can be a gradual process or can happen the first time an item is cleaned. The exact same logic should be applied when an item is sent to the dry cleaners. Once the cleaning process begins there is no way to ensure that a loose hem/seam will hold its position. Common areas where the hem/seam may be affected are inner leg linings, underarms, or on the edges of items containing ruffles or layers.
There is nothing in either the Commercial Laundry Process and/or Dry Cleaning Process that causes small holes to appear in your garments. Small holes in fabric can come from many different things and only become visible after the cleaning process. Over our 28 years of experience, the two most common causes are insect damage and possible contact with small amounts of an acidic or alkaline substance (see examples listed under the question: How did my garment change color?). Regardless of your sanitation habits, all homes are exposed to insects. The three most common fabric eaters are moth larvae, carpet beetles, and silverfish. These pests love to snack on food stains and body oils in dark places such as your closet or attic. The most common target fabric is protein fibers such as wool and synthetic fibers, but these bugs aren’t picky and will even target cellulose fibers such as cotton or linen! Insect holes are not always evident prior to cleaning and as a result sometimes weakened fabric or small holes only appear after fibers are removed during the agitation of cleaning.
We also come across common problem areas on garments from every day consumer use. For example, over time the lower forearm area of a garment becomes weak from rubbing against a desk at work. Another common area of weakness is in the back pocket of pants from wallet use. Have you ever seen an older pair of pants with a permanent indentation line from a wallet?
Color changes will occur when an area of a garment comes in contact with a bleaching agent, alkaline, or acidic substance, or any substance that can cause oxidization prior to us receiving and cleaning the garment. Impressive Cleaners DOES NOT keep any of the mentioned agents in our production facility being that we are a 100% Green and Environmentally Friendly Cleaners.
The change is often not visible prior to cleaning, but the heat of the drying or steam finishing process accelerates the chemical reaction with the fabric dye. The reaction usually leaves a garment with a yellow or orangelike discoloration where the substance contacted the fabric, but the change can come in other colors as well. As previously mentions we DO NOT have bleach or any products that could cause such a reaction in our dry clean facility. If you come in contact with any products that are acidic, alkaline, or contain bleaching agents, flush them immediately by rinsing with water (do not rub!) and get the item to a professional dry cleaner as soon as possible.
Every day things that can cause these reactions include: hair spray, body lotion, facial products, deodorant, perspiration, salt, hand sanitizers, perfume/cologne, toothpaste, medications, juices, and sunlight exposure.
Over time buttons in commercial laundry may crack as a result of repeated pressing, old age, or threads coming loose (The same concept as how a pair of jeans will eventually fade over time if continuously washed in water). The combination of consumer wear and the heat of our press units can accelerate this change. Don’t worry though! Please notify our staff, and we’ll replace generic buttons through laundry free of charge!
Tip: Sending designer shirts with thicker than normal buttons or any shirt with pearl snap buttons is not recommended. There is an increased chance these will not withstand the commercial laundry press. Therefore, you should dry clean for best results.
Studies have shown that the average lifespan of a shirt/blouse through commercial laundry is 25 times. This number is not always the answer, but a very accurate estimate. Other factors that can determine the lifespan of a shirt/blouse are chemically treated shirts and consumer lifestyle and every day wear and tear.
After commercial laundry shirt pressing we sometimes encounter dark or discolored spots on the collar tips. During shirt manufacturing, your collars are constructed with two layers of fabric held together for shape and stability. This process is called interfacing. Interfacing requires an adhesive, or glue, to be applied between the layers to hold them in place prior to completed collar construction. If too much adhesive is used, the heat from the commercial laundry press will cause the excess bonding agent to soften and leave a permanent stain on the tips or surrounding area. There is no way to prevent or know of such instance prior to cleaning. The shirt manufacturer can be held responsible for this type of adverse discoloration.
Sometimes things need a second chance! We will gladly redo an item for any reason you can think of. Whether it is for stain removal, pressing, or anything you’re not happy with, we will redo your item free of charge. In order for us to process a redo we require the original receipt attached to the original order.
At Impressive Cleaners we do our absolute best to ensure that 100% of your items are returned to you in better condition than they were received. In the event that something is ever lost or damaged please hold on to your original receipt for that specific order and contact our store manager. All claims and adjustments must be made within 72 hours of original pickup and be accompanied by an original receipt.
For people who are part of a more vulnerable population and want to minimize their outside contact, wash-and-fold can be the best option. The chemicals used in dry cleaning are much stronger than those used in regular washing. We wash according to the preferences you select. We machine wash and tumble dry your clothes in different machines per customer. We neatly fold clothes and wrap them up to be delivered.